A-Plan Kitchens at 208 Parramatta Rd, Camperdown

Contacts

Phone:
+61 2 9516 3611

Address:
208 Parramatta Rd, Camperdown, New South Wales 2050

Categories:
General contractor  

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Reviews

• ★ ★ ☆ ☆ ☆

  14.06.2018

  Craig Gee
  WARNING: STAY AWAY!!!
  
  I found A-Plan to be the most expensive and the most dishonest out of my 4 quotes, and after 2 months my kitchen remains unfinished.
  
  Sue changed my quote 3 times due to “mistakes” after I had paid a non-refundable deposit and even sent a quote with 2 different amounts.
  
  I caught Sue trying to cut costs by installing double cabinets, when the quote had them as single. Sue made numerous attempts to increase the cost for example saying that there is an extra 300mm of bench she needed to charge me for, even though I had to pay for a check measure that A-plan did.
  
  I arrived in the show room to sign off the contract. Sue then cancelled our appointment as she raced off to to try and sell another customer. I was left in the showroom alone signing their contract for a 15k kitchen. Michael assured me that they would look after me.
  
  PLEASE DO NOT TRUST THESE GUYS!
  
  The kitchen was partially installed on August 24th and remains unfinished. A-Plan demands full payment before the kitchen arrives on site and then will not come and fix defects unless you pay them more money. For example in a meeting with my interior designer we advised Sue that we wanted no handles on the polyurethane doors. Sue incorrectly placed handles. When I politely raised this concern both Sue and Michael were incredibly rude and aggressive and refused to fix this unless I paid in excess of $1000 for the new doors, even though it was Sue’s mistake.
  
  My experience with these guys has been a nightmare, not to mention they delivered the kitchen to the wrong address. Michael and Sue are both bullies and have a sales script boasting that they have been in business for over 35 years.
  
  I wish I had never used A-Plan, they were expensive, the product was not what I requested, and they take absolutely no responsibility for their mistakes. This is the first online review I have ever written and if it helps one person I will be happy. My kitchen still remains unfinished.
  
  Please be warned – stay right away from this unscrupulous business.
  
• ★ ★ ★ ★ ★

  05.03.2018

  Jane Li
  A-Plan Kitchens helped me transform my old 1970's kitchen into a fantastic new space with modeern appliances and storage for everything.
  They were courteous on time and reasonably priced.
  There is a broad range of finishes and colours to choose from. The staff are very experienced and knowledgeable. The installation team was punctual and tidy.
  I cannot recommend them more highly.
  

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